This webinar shows you how to boost engagement by including a survey question in the body of your email. This feature is designed to boost engagement by making it easy for people to give feedback.

Adding a question in the email body also breaks up the text, making the email easier to read.

This can increase the chances that the recipient will continue reading and respond to the survey.

Related Help

Question in an email invitation

The post Question in an email invite appeared first on SnapSurveys.

Watch this 30-minute pre-recorded webinar to understand how WCAG 2.2 guidelines can make your surveys accessible to everyone. Dive into accessibility essentials, from visual and auditory to cognitive and mobility support. See how implementing these standards extends your reach and improves usability on all devices. By adhering to WCAG 2.2 and aligning with US Section 508 and EN 301-549 standards, you’re not just meeting compliance—you’re committing to inclusivity, ensuring every voice is heard.

Related help

Creating an accessible version of your questionnaire

The post Designing accessible surveys appeared first on SnapSurveys.

This webinar covers how to use Tab controls to change the linear layout of your questionnaires and forms.

Tabbed surveys allow for easy navigation through a form – without a set route from start to finish. Each page is accessible using tabs at the top of the screen. There’s no need to scroll or click ‘next’ to view another page.

Tabs are useful for audits and evaluations, where a respondent may complete one section before another, or for forms used by multiple people, who each need to complete a different section.

Related help

Using a Tabbed Questionnaire design

The post Tabbed Surveys and Forms appeared first on SnapSurveys.

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This webinar shows you how to scan in your paper questionnaires and forms, avoiding the need to manually enter the data. It includes some important tips to ensure your questionnaires and forms are accurately read in by the scanner.

Related help

Designing your scanning questionnaire

The post Scanning Paper Surveys & Forms appeared first on SnapSurveys.

You’ve seen how to design a group questionnaire and analyse the data.

Now this webinar guides you through using those techniques to create and analyse a 360 survey.

Typically, 360 Surveys are used in a workplace scenario. Employees are asked to complete a number of questionnaires: giving feedback on their peers, their superiors, their subordinates and also feeding back on themselves. When it comes to analysis, this webinar covers comparing and benchmarking your own views and compares them with those given by the different colleague sets (peers, superiors, subordinates).

Related help

Group Questionnaires

Setting up a database link for group questionnaires

Related videos and webinars

Group Questionnaires Part 1

Group Questionnaires Part 2

Participants in Snap XMP Online

The post 360 Surveys appeared first on SnapSurveys.

The follow-up webinar looks at how to analyse the data from these surveys using Smart Reports. These complex reports help you understand the data across multiple surveys over time.

Related help

Group Questionnaires

Setting up a database link for group questionnaires

Related videos and webinars

Group Questionnaires Part 1

360 Surveys

Participants in Snap XMP Online

The post Group Questionnaires Part 2 appeared first on SnapSurveys.

An example could be a college or university evaluation of courses and modules throughout the year. A single link is sent to each student, which takes them to their personalised evaluation page, allowing the participant to view the page whenever they like.

Related help

Group Questionnaires

Setting up a database link for group questionnaires

Related videos and webinars

Group Questionnaires Part 2

360 Surveys

Participants in Snap XMP Online

The post Group Questionnaires Part 1 appeared first on SnapSurveys.

Related help

Setting up a new survey

Building the questionnaire

Adding survey logic

Publishing your completed questionnaire

Viewing the reports

Related videos

Questionnaire Design in Snap XMP Online

The post Getting started with Snap XMP Online (video) appeared first on SnapSurveys.

This webinar provides a simplified overview of the Snap XMP API, explaining the jargon and outlining your options. Perfect for non-developers to find out about the possibilities an API can bring.

Related help

API Reference

Exporting response data to Power BI

The post Snap XMP API appeared first on SnapSurveys.

This means you can establish a participant database quickly and easily from an existing survey. You can also seed information that allows for greater personalisation, based on previously given answers.

Here are some example uses that the webinar covers:

• Form mailing lists
• Follow-up surveys after training
• Ongoing product testing
• 360 surveys

Follow-up surveys can be automatically scheduled to send after a set period – such as 6 weeks later.

Webinar

Related help

Connectors help article

The post Connectors appeared first on SnapSurveys.

This webinar guides you through the different question types and styles available in Snap XMP, helping to improve respondent engagement.

Learn the different ways to encourage complete and accurate responses, as well as trying to reduce respondent dropout rates.

Related help

Question Styles

Related videos and webinars

3 Engaging Question Styles with XMP

Making Surveys Dynamics and Engaging

The post Engaging Question Styles appeared first on SnapSurveys.

With Snap XMP Online, you can access your response data in real-time and from anywhere using a web browser.

From the pre-built top level Summary Reports through to creating your own individual tables, charts, lists and clouds, learn how to quickly analyse your questionnaires and forms.

Related help

Viewing the analyses

Creating Analyses

Viewing the reports

Related videos

Snap XMP – Analysis in Snap Online

The post Analysis in Snap XMP Online appeared first on SnapSurveys.

Find out how to direct respondents through the answering process, guiding them to the areas relevant to them. Answer validation can be added to ensure that the data collected is accurate, relevant, and ready to analyse.

Adding dynamic validation helps ensure that your collected data is usable, and the experience for the respondent is as smooth as possible. The overall benefit is that it helps with engagement and can lead to better response rates, avoiding respondent drop out.

Related help

Routing

Validation

Related videos

Snap XMP – Survey Logic in Snap Online

The post Questionnaire routing and validation in Snap XMP Online appeared first on SnapSurveys.

Learn how to build your forms quickly using the supplied base templates, utilising the different question types available to you, including some of the new interactive question types.

Related help

Building the questionnaire

Inserting your questions

Related videos

Snap XMP – Creating the Questionnaire in Snap Online

The post Questionnaire Design in Snap XMP Online appeared first on SnapSurveys.

It will be led by our CEO – Dr Steve Jenkins.

What’s in the webinar?

The webinar will cover:

• New questionnaire design features
• New interview features
• New analysis features
• Changes to Snap XMP Online
• Additions to Marketplace and the Snap Surveys homepage

Related help

Compound Grids

Question carousels

Inline questions

Introduction to Quotas and Screen Outs

RIM weighting

Sharing between users and teams of an organization

Pre-built surveys and questionnaires

The post Snap XMP features update – February 2023 appeared first on SnapSurveys.

In this webinar, find out how dynamic content can improve your Reports, from identifying the best and poorest performing areas, to dynamically including or excluding content based on triggers from the data.

Related help

Creating a simple report

Creating reports that include automatic text

Inserting dynamic data from a ranked table to put highest and lowest values in your report

Related videos and webinars

Creating Reports in Snap XMP – Part 1

The post Creating reports – Part 2 appeared first on SnapSurveys.

Learn how to improve the layout to create clear and easily read reports.

Related help

Introduction to Smart Reporting

Creating a simple report

Adding report instructions

Related videos and webinars

Creating Reports – Part 2

The post Creating reports – Part 1 appeared first on SnapSurveys.

Learn how to use charts to compare different demographic groups or areas, focus attention on specific groups by using filtering and ordering, and use scoring to find mean values.

Related help

Creating a simple chart

Related videos and webinars

Analysis Overview Webinar

Getting started with Tables, Filtering and Ordering in Snap XMP

Analysis in Snap XMP Online

The post Exploring Charts with Filtering, Ordering and Scoring appeared first on SnapSurveys.

Learn how to use tables to compare different demographic groups or areas, as well as how to use filtering and ordering to focus attention on specific groups.

Related help

Defining an analysis

Related videos and webinars

Analysis Overview Webinar

Exploring Charts with Filtering, Ordering and Scoring

Analysis in Snap XMP Online

The post Getting started with Tables, Filters and Ordering appeared first on SnapSurveys.

Learn how to customise and run the Summary reports, as well as sharing them with other Snap XMP users, such as colleagues and customers.

Related help

The standard reports in Snap XMP Desktop

Viewing the reports in Snap XMP Online

Viewing the Summary Dashboard report

The post Summary Dashboard and Summary Reports appeared first on SnapSurveys.

Learn how to analyse responses to open ended questions using list and word clouds.

Related help

Creating a list of literal responses

Creating a word cloud of literal responses

The post How to analyse open ended questions appeared first on SnapSurveys.

Learn how to create email alerts, choosing the event that triggers the email and who receives the alert.

Related help

Setting up email alerts

The post Building better surveys – Email Alerts appeared first on SnapSurveys.

This webinar shows how to create a survey template with your organisation’s logos, colours, graphics and question styles, that you can use to create branded surveys.

Related help

Introduction to Survey Templates

Creating a question bank in a SurveyPak

Related videos and webinars

Branded Templates and SurveyPaks

The post Building better surveys – Branded survey templates appeared first on SnapSurveys.

This webinar shows how to include three visual styles of question, Rank, Categorise and Map Controls, to make your survey appealing.

Related help

Creating a Drag and Drop question

Creating interactive images with a Map control

Selecting the language in a multi-lingual questionnaire using the map control

Related videos and webinars

Engaging Question Styles

Making Surveys Dynamics and Engaging

The post 3 ways to make your surveys more engaging appeared first on SnapSurveys.

This webinar shows how to include visual question styles, such as, sliders and map controls, as well as masking, validation and setting an initial value.

Related help

Using a Slider Control

Creating a Drag and Drop question

Creating interactive images with a Map control

Using masking

Setting an initial value

Related videos and webinars

Engaging Question Styles

3 Engaging Question Styles with XMP

The post Making surveys dynamic and engaging appeared first on SnapSurveys.

Description

This webinar gives an overview of the analysis available in Snap XMP Desktop. Learn how to create a top line summary of your survey data, basic tables and charts and run the standard reports.

Related help

Creating a top line analysis of your survey

Creating a frequency table

Creating a simple chart

Creating a word cloud of literal responses

The standard reports

Related videos and webinars

Getting started with Tables, Filtering and Ordering in Snap XMP

Exploring Charts

How to analyse open ended questions

Snap XMP – Summary Dashboard & Summary Reports Webinar

The post Analysis Overview appeared first on SnapSurveys.

Learn how to create multi lingual surveys and templates, translate your survey and direct your respondents to a language specific thank you page on completion.

Related help

Languages

Translating your survey

Selecting the language in a multi-lingual questionnaire using the map control

Dynamically changing the website shown on submit

The post Multi lingual surveys and forms appeared first on SnapSurveys.

Related help

Routing rule expressions

Filter expressions

The post Routing and Analysis Expressions appeared first on SnapSurveys.

This webinar shows how to create a survey template with your organisation’s logos, colours, graphics and question styles, that you can use to create branded surveys.

Related help

Introduction to Survey Templates

Creating a branded survey template

Adding a survey template to a SurveyPak

Related videos and webinars

Building better surveys – Branded survey templates

The post Branded templates and SurveyPaks appeared first on SnapSurveys.

This webinar shows how to upload a list of participants, choose to include seeded pre-answers in the questionnaire and send invitations and reminders that can be personalised.

Related help

Managing your participants

Managing your invitations

Creating invitations using the email editor

Sending email invitations to your participants

Related videos and webinars

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The post Participants in Snap XMP Online appeared first on SnapSurveys.

Avoiding bias is an important factor to consider when running surveys, ensuring that the position of the answer does not affect the results.

Learn how to avoid survey bias by randomising your questions and answer options.

Related help

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Description

This webinar introduces Snap XMP: Experience Measurement Platform, combining the power of Snap XMP Desktop with upgraded functionality and connects it with the features of Snap XMP Online for online surveys and offline mobile survey interviewing.

The post An Introduction to Snap XMP appeared first on SnapSurveys.

In Snap XMP Online, the survey templates are available by selecting User Templates.

Downloading the European survey template files

Click here to download the European survey templates zip file.

The zip file contains the following files:

Snap XMP Desktop Reference SurveyPak

• Reference SurveyPak (Reference.wdf)

Survey Templates (TMDF files)

• Dutch Blank Template
• Dutch Blank Template with English
• Dutch Blank Template with English and French
• French Blank Template

Thumbnails (PNG files)

• Dutch Blank Template
• Dutch Blank Template with English
• Dutch Blank Template with English and French
• French Blank Template

Extracting the files from the zip file

The zip file (dutch-templates.zip) is downloaded to the default download folder set on your device.

1. In File Explorer, select the zip file (dutch-templates.zip), right-click then click Extract All on the menu.
2. Enter the destination folder. The files in the zip file will be extracted to this folder.
3. Click Extract to extract the survey template files to the destination folder.

Replace the supplied Reference SurveyPak

The Reference SurveyPak is used in Snap XMP Desktop and provides the list of Snap XMP survey templates that you select from when creating a new survey.

1. The download zip file contains the Reference SurveyPak file, Reference.wdf, and this is located in the extraction destination folder.
2. Prior to replacing the Reference SurveyPak file, you may wish to back up the existing Reference.wdf file at C:\Users\Public\Documents\Snap Desktop to another folder. If you rename the existing Reference.wdf file and then copy the new file you will see the survey templates from both reference files, which may include duplicates.
3. Copy the file named Reference.wdf from the extraction destination folder to C:\Users\Public\Documents\Snap Desktop.
4. Open Snap XMP Desktop then click on the Reference icon on the main toolbar. This opens the Reference window.
5. Select the Reference SurveyPak and check that the Templates folder includes the new survey templates.

Import the survey templates in Snap XMP Online.

The survey templates provided, can be imported to Snap XMP Online, via Snap XMP Desktop, where you can use them to create a new survey.

1. The download zip file contains the survey template files, and these are located in the extraction destination folder. The files have the extension TMDF.
2. Copy the survey template files from the extraction destination folder to the default Snap Desktop folder, C:\Users\Public\Documents\Snap Desktop or another location, as required.
3. Open Snap XMP Desktop then click on the Survey Overview icon on the main toolbar. This opens the Survey Overview window.
4. Click on the Offline Surveys icon on the Survey Overview toolbar. You will see the downloaded survey templates. You may need to browse to the location of the downloaded survey templates, if they are not shown.

5. Click on the Online Surveys icon on the Survey Overview toolbar. This shows all the online folders and surveys.
6. We recommend that you create a folder for your survey templates, if you do not already have one. Select the folder where you want the templates folders to go, then right-click to show the pop-up menu. Click New Folder and enter the name of your new folder, such as ‘Templates’. Click OK to create the folder.
7. In the survey list area, right-click to show the pop-up menu. Click Import Survey/Template. This opens the Import Survey or Template window.

8. Click Browse then select a survey template file to import. To reduce the number of files to search, select ‘Templates’ in the Files of type drop-down. Click Open to return to the dialog.
9. Click OK and select the location folder.
10. Click OK to import the survey template.
11. Repeat this for each survey template that you wish to import.

Upload the survey template thumbnails

You have the option to download the thumbnails associated with each survey template, which can help users identify the survey template when they are creating a new survey.

1. Log into Snap XMP Online.
2. In Your work, open the folder containing the survey templates and select the first survey template. This displays the Summary section where you can upload the thumbnail.
3. Click the Upload thumbnail button to display the Upload thumbnail dialog.

4. Click the Select file button to select the thumbnail image. The download zip file contains the thumbnail files, and these are located in the extraction destination folder. The files have the extension PNG. Select the PNG image that has the same name as the survey template.

5. Click Open and the thumbnail image is displayed in the Summary section.

The post European survey templates appeared first on SnapSurveys.

Click on the link for the type of Snap Online account that you want, this will show details on how to create the account. When creating the account make sure to use the links for the correct server, that is either the UK server or the US server.

• Setting up new Snap XMP Online accounts for interviewers
• Setting up new Snap XMP Online accounts for analysts

The post Setting up new Snap XMP Online accounts appeared first on SnapSurveys.

Create Dynamic, Engaging Surveys

Getting started

Product Feature	Full Snap XMP suite	Snap XMP Online only
Use the templates provided and automatically create editions for PC, tablet, smartphone and paper
Select from the wide choice of question styles – drop down, drag and drop, carousels, grids, single response, multiple response, quantity, text, time, date, free-text and semantic scales
Access the question library
Adding additional languages to multi-language questionnaires
Use multi-language templates
Use the Editor in Snap Online to both create surveys from scratch and make changes on the move
Automatic synchronisation at all times between Snap Online and Snap Desktop		N/A
Collaborate with colleagues by sharing both individual surveys and folders containing multiple surveys

Add Visual questions

Product Feature	Full Snap XMP suite	Snap XMP Online only
Answer sliders, including smiley sliders and quantity sliders
Drag and drop ranking and categorizing questions
Clickable images such as star ratings, UK and US regional maps
Carousel grid questions
Add multimedia video or sound clips
Use a calendar input for date responses
Add a keypad for numeric and a keyboard for alphanumeric responses
Add a digital clock for time responses

Enhance the Response controls

Product Feature	Full Snap XMP suite	Snap XMP Online only
Make questions optional or mandatory
Specify a minimum or maximum number of answers for multi-choice style questions
Specify character limit and character format for answers given to open ended questions
Rank items according to order of preference
Calculate values and store totals
Reorder code labels into alphabetical sequence
Create custom format patterns to customize editing of data input
Use patterns to ensure data accuracy, e.g. for US ZIP codes and UK postcode, or for email addresses
Add exclusivity of answers for multiple response questions
Auto answer questions if masking leaves only one answer choice

Add Question routing / Skip patterns

Product Feature	Full Snap XMP suite	Snap XMP Online only
Skip to a subsequent question depending on answer
Skip to a subsequent question regardless of answer
Show routing instructions on the questionnaire
Conditionally show question/text fields

Randomize elements of the questionnaire

Product Feature	Full Snap XMP suite	Snap XMP Online only
Randomly order answer codes
Randomly order questions in a grid, such as rating scale questions

Mask individual Answers

Product Feature	Full Snap XMP suite	Snap XMP Online only
Dynamically mask answer choices based on earlier replies given
Permanently mask answer choices (e.g. for “Not Applicable” in rating grid)
Auto answer questions if masking leaves only one answer choice

Text substitution / Piping

Product Feature	Full Snap XMP suite	Snap XMP Online only
Feed answers given to single response questions
Feed answers given to multiple response questions
Feed answers given to open style questions
Feed answers into questions areas of a grid (rating/matrix/style)

Add your own Branding and Design

Product Feature	Full Snap XMP suite	Snap XMP Online only
Custom URLs
Custom HTML snippets
Customise warning and error messages
Use images in place of text for question and answer labels
Background images
Variety of formatting options (e.g. Custom colours on buttons)
Supports most image formats (e.g. JPEG, GIF, PNG, Bitmap)

Link to an External Database

Product Feature	Full Snap XMP suite	Snap XMP Online only
Pre-populate the survey with known information, such as address, name or demographic info
Route questions based on information from a database
Automatically update your database with new or amended information
SQL and MS Access databases supported in addition to Excel files
Automatically display questionnaires in a participant’s preferred language (or give the option to choose a language)

Share your questionnaire content

Product Feature	Full Snap XMP suite	Snap XMP Online only
Drag and drop questions from other surveys
Build your own question libraries in any language
Export/import question and answer text for easy translation
Clone existing surveys
Collaborate with colleagues to share both surveys and folders

Advanced Features in Questionnaire Design

Product Feature	Full Snap XMP suite	Snap XMP Online only
Survey format automatically optimised for desktop PC, browser, tablet and smartphone
Drag-and-Drop facility to turn grid questions into a more interactive and engaging format
Incorporate calculations into a survey
Count the number of characters for open style questions
Specify a web page to go to after submitting
Participants can attach their own files such as a CV, a photo or a signature
Record audio responses to sections of a survey
Send email alerts, triggered in the event of a specific reply or replies
Add page countdown timers, perfect for quizzes and timed tests
Create a WC3 accessible version
Add placeholder text
Place questions side by side with either a compound grid or inline questions

Distribute Questionnaires and Collect Data

Preparation of paper surveys

Product Feature	Full Snap XMP suite	Snap XMP Online only
Print paper questionnaires in a range of layouts and sizes, including booklet
Preprint unique ID or reference numbers on individual questionnaires
Preprint address information to fit window envelopes

Schedule the Interview Process

Product Feature	Full Snap XMP suite	Snap XMP Online only
Automate interview start and finish dates
Schedule SMS or email invitations and reminders
Link to an external file of Participants
Personalise invite and reminder text with fields from an external database
Send invite and reminder messages as plain text, HTML email or SMS text
Send with custom name to reflect your organization’s branding
Include “Opt out” for invite and reminder message
Allocate secure participant logins (permitting single or multiple survey completions)
Specify unique survey list for individual mobile devices or interviewers
Monitor the Audit log for details of all changes

Collect the replies – Online and offline

Product Feature	Full Snap XMP suite	Snap XMP Online only
Collect responses from web based surveys as well as data captured for offline surveys on tablets and smartphones
Save fully completed questionnaires as well as partial replies
Ability to review partial data
No limits on the amount of free-text collected
View responses in either Snap Online or Snap Desktop
Ability to attach documents and photos to completed surveys
Encrypt survey data on mobile devices and during transmission
Facility to record time, date for each interview
Geolocation facility to record location coordinates for each interview
Pre-populate questions with data from an external database
Send responses from a survey into another survey

Collect the replies – Scanning of paper questionnaires

Product Feature	Full Snap XMP suite	Snap XMP Online only
Optical Mark Recognition (OMR) for tick box questions
Optical Character Recognition (OCR) for pre-printed character recognition
Intelligent Character Recognition (ICR) for hand written responses
Scans single and double sided paper surveys
Special paper is NOT required
Calibration and deskew capability
Automatic re-orientation of incorrectly scanned pages
Works with network-attached as well as PC-attached scanners
Preprinting of data from database on paper surveys is supported
Automatic recognition of multiple choice replies, numbers as well as written handprinted text
Automatic recognition of both altered and crossed-out replies
Automated reporting of case status (i.e. scanned, detected or cleaned)
Verify accuracy of data entry
View data entry statistics (e.g. accuracy, cases input per minute)
View interview statistics (e.g. time, duration)
Edit individual cases in Snap Desktop
Opt to spell-check free text responses Produce Scanned Image Report of scanned free-text replies

Advanced features in Data Collection

Product Feature	Full Snap XMP suite	Snap XMP Online only
Generation of a QR code for each designed survey
Set up Group Questionnaires, where participants repeatedly complete the same questionnaire, but with a different subject each time (e.g. Course and Instructor evaluations or 360 surveys)
Add quota controls and screen outs

Powerful Analysis and Intelligent Reporting

Analysis as Survey reports

Product Feature	Full Snap XMP suite	Snap XMP Online only
Questionnaire Report – a top-level summary of results that’s available for every survey
Summary Report – view the results in more detail – available for every survey
Summary Tables – view the results in tables, easily add a standard break – available for every survey
Summary Dashboard Report – dashboard style view of the summary report
Scanned Image Report – to present an exact image of all scanned free-text replies
Smart Reports – create dynamic and repeatable Smart Reports, tailored specifically to the reader

Analysis as tables and charts

Product Feature	Full Snap XMP suite	Snap XMP Online only
Create frequency tables
Create crosstab tables
Include multiple breaks in crosstab analyses
Include/exclude missing values (e.g. ‘No Reply’) in percent calculations
Multiple chart styles, including bar, pie, line and radar – all fully customisable
Word Clouds to summarize text responses
Produce a printed list of text responses
Filter results to find out how different groups answered specific questions
Contextualised analysis to provide individual report to the unique perspective of the reader.
Reorder and simplify your data, e.g. combine ‘Good’ and ‘Very good’ responses in a rating scale in a single new category – ‘Positive’
Add weighted responses
Apply RIM weighting
Incorporate mean scoring
Overlay images with survey results, e.g. regional maps
Analyse by date – specify date periods, e.g. week, month, quarter, year or by day, day of the week, day of the month
Analyse by time – specify time periods, e.g. hour, minute, second
Analyse by format – e.g. multi-mode and multi-language versions
Show results in context – e.g. to compare satisfaction scores for one rated service against the combined results for all other rated services
Comparative and historical benchmarking in the form of tables and charts

Analysis with Statistical testing

Product Feature	Full Snap XMP suite	Snap XMP Online only
Mean, Mode, and Median
Minimum, Maximum and Range
Quartiles
Gap analysis
Standard Deviation, Variance and Standard Error
Average absolute deviation to standard statistics
Sample standard deviation (N-1)
Sample variance
Factor analysis
Cluster analysis
Z test / T test / U test
Skewness and Kurtosis

Smart Reporting

Product Feature	Full Snap XMP suite	Snap XMP Online only
Automate the production of large scale reports for readers at all levels
Consistent branding, layout, and wording
Provide logins for clients and colleagues to monitor survey results online
Output reports as PDFs
Use context to tailor reports or report batches for specific recipients
Apply data filters to one-off Smart Reports and report batches
Text and values from analyses inserted into report commentary
Identification of high and low performing service areas
Recommendations for improvements and action plans
Benchmarks for comparison to internal, external or historical data
Conditional inclusion of specific analyses, commentary or sections

Database links

Product Feature	Full Snap XMP suite	Snap XMP Online only
Automatically import data from a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databases
Automatically import data from a Snap survey
Automatically export data to a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databases
Automatically export data to a Snap survey
Join multiple surveys that have the same participants but different questions
API – Get survey status, export responses, getting just the latest each time. Add, edit, delete participants

Share results with colleagues/associates

Product Feature	Full Snap XMP suite	Snap XMP Online only
Include results from paper surveys in online reports
Individual Online accounts with appropriate permissions to access surveys / analysis / reports
Publish results as HTML for online viewing
Copy and paste to Microsoft Office and other software packages

Help and Support

Product Feature	Full Snap XMP suite	Snap XMP Online only
HelpDesk – UK, Europe, APAC, US and Canada
Training – Courses covering every aspect of the survey process
Resources – Worksheets, Webinar, How-To Videos

The post Features list comparing Snap XMP products appeared first on SnapSurveys.

First, you need to upgrade the Snap 11 WebHost survey to Snap XMP Online. Once you have your Snap XMP Online survey link you can set the Redirect URL in WebHost. When you are ready to stop running the survey in WebHost, the URL redirection automatically activates so that respondents see the Snap XMP Online questionnaire. If you have responses collected in WebHost since upgrading your survey to Snap XMP Online, you can easily import them. This feature is available from Snap XMP Desktop version 12.13.

Upgrading the Snap 11 survey to Snap XMP

When moving onto using Snap XMP you need to upgrade existing Snap 11 surveys to the latest version of the Snap XMP software.

We recommend that you archive your Snap 11 survey before upgrading.

1. Open Snap XMP Desktop and log into your Snap Online account.
2. Click Survey Overview on the Snap XMP Desktop toolbar. This opens the Survey Overview window.
3. Click Online Surveys on the Snap XMP Desktop toolbar to show the online surveys available.
4. Right click anywhere on the list of surveys to show a pop-up menu and click Import Survey/Template. This opens the Import Survey or Template dialog.
5. Click Browse to find the Snap 11 survey that you want to upgrade. Select the file then click Open.
6. Select Include raw data to include the survey’s data responses. If this is disabled, then no data responses are available.

7. Click OK to import the Snap 11 survey. This opens the New Online Survey dialog.
8. You can change the name and title of the survey. Select a folder location for the survey. You can add a new folder by clicking the New Folder button.

9. Click OK. This will convert the survey to Snap XMP and show the survey in the Survey Overview window.

Read more on other ways to upgrade to Snap XMP or watch our video on upgrading to Snap XMP.

Testing the upgraded Snap XMP Online survey

Once the upgrade to Snap XMP is complete, publish and preview the survey in Snap XMP Desktop or Snap XMP Online.

Make sure that the survey works as you would expect by creating test responses using the Snap XMP Online interview URL.

Customising the interview URL in Snap XMP Online

You may wish to change the URL in the upgraded survey. If you need to customise the interview URL you can do this in Snap XMP Online.

1. In Snap XMP Online, select the survey from Your Work, then from the Summary tab, click the Collect link.
2. In the Interview URL, click Edit interview URL . This allows you to change the end section of the URL link to a meaningful name, provided it is not already in use.

3. Enter the new name. Click Save to save the changes.

Redirecting responses from WebHost to Snap XMP Online

Before adding the redirect URL in WebHost, start interviewing for the upgraded survey in Snap XMP Online.

Copying the Snap XMP Online URL

Copying the Snap XMP Online interview link to the clipboard makes it easier to enter the Redirect URL in WebHost.

1. In Snap XMP Online, select the survey from Your Work, then from the Summary tab, click the Collect link.
2. In the Interview URL, click Copy URL to clipboard to copy the Interview URL link. The Copy URL to clipboard icon is available for published surveys only.

Redirect URL in WebHost

1. Log into WebHost.
2. In Surveys, click the Snap 11 version of the survey.
3. Click on the Setup tab.

4. In the Project section, enter the Redirect URL. If you have copied the Snap XMP Online URL for the upgraded survey then paste the link here.
5. Click Save.

Testing the redirect in WebHost

1. In the Summary tab, the interview URL and preview link are available.
2. Use the test and preview survey link to check that the survey redirects to the new Snap XMP Online link.

3. When you have checked that the redirect is working, click the Stop questionnaire link to stop interviewing on the Snap 11 WebHost survey. This will start the redirect to the Snap XMP Online survey URL.

Importing WebHost responses to Snap XMP

You may have some responses that were submitted after you upgraded the survey to Snap XMP. If this is the case, download any outstanding responses from WebHost, then import the responses into the survey using Snap XMP Desktop. Once the responses have been imported, Snap XMP Desktop will synchronize them to Snap XMP Online.

Downloading responses from WebHost

• In the Summary tab, click on the Download Snap data link to download the outstanding data responses from WebHost.

Editing the WebHost data response file

Only follow this step if you changed the survey name when you upgraded the Snap 11 survey to Snap XMP.

Prior to importing the responses, if you have changed the survey name when upgrading the survey to Snap XMP, you will need to edit the WebHost data response file and set the new survey name for the first message only.

1. Open the WebHost data response file that you have downloaded. This is often in the Downloads folder.
2. Open the file in a text editor, for example Notepad.
3. On the fourth row down, you will see the line containing the survey name.

4. Edit the survey name to show the new survey name. You only need to do this on the first response in the file.

5. Save the data responses text file.

Importing the WebHost data response file

1. In Snap XMP Desktop, open the Survey Overview window, then open the upgraded survey.
2. Click Data Entry on the Snap XMP Desktop toolbar. This opens the Data Entry window.
3. Click File | Import on the Snap Desktop menu. This opens the Data Import window.

4. In Format, select Downloaded responses (TXT).
5. In Folder, enter the folder location of the downloaded data response file. You can also use the Browse button to search for the folder. The import process scans this folder to select files which include reference to the name of the mdf file, usually this is the name of the survey.
6. In Extension, enter ‘txt’.
7. Select Rename Files or Delete Files to rename or delete the data response file following the data import.
8. Click OK to import the responses into the upgraded survey.

The post Redirecting a WebHost survey link to a Snap XMP Online survey link appeared first on SnapSurveys.

You can register for one of our webinars or events at Events and Webinars.

Once you have completed the registration process for the webinar or event, you will receive an email containing a link with the text, “Join the webinar”. You may have to scroll down towards the end of the email. When you are ready to join the webinar, click this link.

There are several options to join the webinar, depending on whether you already have a Microsoft Teams account or not. If you have a Microsoft Teams account, you can join via the Microsoft Teams app on a desktop or mobile device. If you do not have a Microsoft Teams account, you can join using a web browser or the mobile app.

Please join the webinar or event a few minutes before the allocated start time.

If you are using the mobile app, try to download it before the webinar or event as it may take a few minutes, depending on the internet connection.

Joining the webinar if you have a Teams account

Using the Desktop app

Once you have registered, Snap Surveys will send an email containing the link to join the webinar or event.

1. To join the webinar, click the link Join the webinar in the email.
2. If you already have the Teams desktop app, the meeting will open in the app automatically.
3. Otherwise, this opens a page in your default web browser where you can choose to either Continue on this browser, Download Teams, or Open Teams. Click Download Teams to download the app to your desktop.
4. If you are not already signed into Teams, select Sign in to join the webinar.
5. Depending on the organiser’s settings, you may join the meeting right away or go to the lobby where the meeting organiser can admit you.

Using the Mobile app

To join the webinar Teams meeting on mobile you’ll need to download and install the Teams mobile app. The Microsoft Teams app is available for Apple iOS and Google Android mobile devices.

1. To join the webinar, click the link Join the webinar in the email.
2. If you already have the Teams mobile app, the meeting will open in the app automatically. If you don’t have the app, you’ll be taken to the app store or a Microsoft Teams page where you can download it. Your device may ask if it’s okay for Teams to use your mic and camera. If you are participating in the event, please allow the use of the mic and camera. When joining a webinar, you do not need to use the mic or camera.
3. If you have a Teams account, tap Sign in and join to join the webinar.
4. Depending on the organiser’s settings, you may join the meeting right away or go to the lobby where the meeting organiser can admit you.

Further Information

Further information about joining a Teams meeting with a Teams account can be found by clicking the following link to the Microsoft website Join a meeting in Teams (microsoft.com)

Joining the webinar if you do not have a Teams account

Using a web browser

If you don’t have a Teams account, you can join a Teams meeting using a web browser. You can use either Microsoft Edge or Google Chrome.

1. To join the webinar, click the link Join the webinar in the email.
2. This opens a page in your default web browser where you can choose to either Continue on this browser, Download Teams, or Open Teams. Click Continue on this browser to join on the web. Your device may ask if it’s okay for Teams to use your mic and camera. If you are participating in the event, please allow the use of the mic and camera. When joining a webinar, you do not need to use the mic or camera.
3. Enter your name and choose your audio and video settings. Select Computer audio if you wish to listen using your PC or laptop speakers. Select Phone audio if you want to listen to the webinar on your mobile phone.
4. Click Join now to join the meeting.
5. Depending on the organiser’s settings, you may join the meeting right away or go to the lobby where the meeting organiser can admit you.

Using the Mobile app

If you don’t have a Teams account, you can join a Teams meeting on the mobile app.

1. To join the webinar, click the link Join the webinar in the email.
2. If you already have the Teams mobile app, the meeting will open in the app automatically. If you don’t have the app, you’ll be taken to the app store or a Microsoft Teams page where you can download it. Your browser may ask if it’s okay for Teams to use your mic and camera. If you are participating in the event, please allow the use of the mic and camera. When joining a webinar, you do not need to use the mic or camera.
3. Next, you’ll be given two options for joining your meeting: Join as a guest or Sign in and join. Choose Join as a guest.
4. Enter your name then tap Join meeting to join the meeting.
5. Depending on the organiser’s settings, you may join the meeting right away or go to the lobby where the meeting organiser can admit you.

Further Information

Further information about joining a Teams meeting without a Teams account can be found by clicking the following link to the Microsoft website Join a meeting without a Teams account (microsoft.com)

The post Joining webinars and events using Microsoft Teams appeared first on SnapSurveys.

Snap XMP consists of three products:

• Snap XMP Desktop is the latest version of Snap Surveys’ Windows based software.
• Snap XMP Online is the new web based product that lets you build and run surveys from your web browser.
• Interviewer is an offline survey app that lets you run an online survey, without the need for a reliable internet connection.

As part of the process of moving onto using Snap XMP you will need to transfer your existing Snap 11 surveys to the latest version of the software.

Background

In Snap XMP Desktop there are two types of survey; online surveys and offline surveys.

Online surveys are surveys that are available in both Snap XMP Desktop and Snap XMP Online. They can be organised in folders that are shown in both applications. The online surveys are kept up to date and the response data synchronized between the two applications.

Offline surveys are surveys that are available in Snap XMP Desktop only. All existing surveys from Snap 11 are available in Offline surveys in the Survey Overview window.

Prerequisites

Your Snap XMP Online account must be set up before you can use online surveys in Snap XMP Desktop.

Upgrade Paths

Once you have archived your survey there are a number of different upgrade paths depending on how you would like to run your surveys. Please choose from the following

1. For an inactive survey that is no longer in use please use Archiving and deleting a survey that is no longer in use
2. For an active paper survey or an active scanning survey with no online editions please use Upgrading to a Snap XMP Desktop Offline survey
3. For an active online survey with or without a paper edition please use Upgrading to a Snap XMP Desktop Online survey
4. For an active online survey with a database of participants please use Upgrading to a Snap XMP Desktop Online survey followed by Running the database link or using Snap XMP Online participants

Archiving and deleting an inactive survey that is no longer in use

We highly recommended that you archive the Snap 11 survey prior to upgrading.

Inactive surveys that you no longer use can be archived and then deleted. The survey can be restored if you need to access the survey at a later date.

Summary of Steps

1. Archiving the survey
2. Deleting the survey

Archiving the survey

1. Highlight the survey you wish to archive in the Survey Overview window.
2. Click on to access the Archive Survey dialog.

3. Snap will automatically generate a default file name and path, you can change these by clicking Browse
4. In Options, select Include Raw Data to archive the raw data (.rdf file) as well. (If you select the raw data option, then this includesthe archive file , with extension .snpdf.)
5. If you have archived the survey on an earlier occasion, you will be asked whether you want to replace it. Click Yes to replace the file.
6. Click OK on the confirmation message.

Deleting the survey

Once you have archived your survey you can now delete the survey.

1. In the Survey Overview window, select the survey you want to delete.
2. Click Delete Survey. This opens the Delete Survey dialog.

3. Select Survey definitions, which automatically selects Raw data and Temporary backup files, then click Delete.
4. Click Yes to confirm that you want to continue with the deletion.

Upgrading to a Snap XMP Desktop Offline survey

Summary of Steps

1. Archiving the survey
2. Upgrading the survey

Archiving the survey

We highly recommended that you archive the Snap 11 survey prior to upgrading.

1. Highlight the survey you wish to archive in the Survey Overview window.
2. Click on to access the Archive Survey dialog.

3. The software automatically generates a default file name and path, you can change these by clicking Browse.
4. In Options, select Include Raw Data to archive the raw data (.rdf file) as well. (If you select the raw data option, then this includesthe archive file , with extension .snpdf.)
5. If you have archived the survey on an earlier occasion, you will be asked whether you want to replace it. Click Yes to replace the file.
6. Click OK on the confirmation message.

Upgrading the survey

1. On the Survey Overview toolbar, click Offline Surveys to show the offline surveys. The Snap 11 surveys have a status Needs upgrade (Snap 11).

2. If you can’t find the survey you want to transfer to Snap XMP, click Browse to locate your Snap 11 survey. When you find the folder containing the survey, select it and click open.
3. In the Survey Overview window, select the Snap 11 survey that you want to transfer.
4. Click Enter or double click the survey. You will need to confirm that you wish to upgrade in order to continue.

5. Click Yes to proceed with the upgrade.
6. This opens the Survey Details dialog. Click OK to open the upgraded questionnaire. In the Survey Overview window the survey status shows blank rather than Needs upgrade (Snap 11).

Upgrading to a Snap XMP Desktop Online survey

Summary of Steps

1. Archiving the survey
2. Creating a folder to help organise the online surveys
3. Browse to the location of the Snap 11 offline survey
4. Clone the Snap 11 survey as a new online survey
5. Using the online survey

Archiving the survey

We recommended that you archive the Snap 11 survey prior to upgrading.

If you are upgrading a live survey that is using WebHost we recommend that, where possible, you wait until there is break in interviewing or the survey is closed before upgrading to Snap XMP Desktop. If this is not possible then we recommend upgrading at a time when fewer people are accessing the survey.

Please note that when upgrading, the URL links for the survey will change for the survey when upgrading from WebHost to Snap XMP Online.

1. Prior to archiving and upgrading the survey, pause interviewing in Snap WebHost and download all the response data into Snap 11. Participants will not have access while the survey is paused.
2. In Snap XMP Desktop, highlight the survey you wish to archive in the Survey Overview window.
3. Click on to access the Archive Survey dialog.

4. The software automatically generates a default file name and path, you can change these by clicking Browse
5. In Options, select Include Raw Data to archive the raw data (.rdf file) as well. (If you select the raw data option, then this includesthe archive file , with extension .snpdf.)
6. If you have archived the survey on an earlier occasion, you will be asked whether you want to replace it. Click Yes to replace the file.
7. Click OK on the confirmation message.

Creating a folder to help organise the online surveys

Folders help to organise your online surveys. Creating your folders first allows you to create or transfer your online surveys to the place you want straight away.

1. On the Snap XMP Desktop toolbar, click Survey Overview which opens the Survey Overview window.
2. On the Survey Overview toolbar, click Online Surveys to show the online surveys. When you open the online surveys for the first time there will only be a top level folder called Your work.

3. Click on Your work then right click to show a popup menu and click New Folder.

4. In the New Folder Name dialog, enter a name for the folder. In the example, the new folder name is “Demo Surveys”.

5. Click OK to show the new folder in the Survey Overview window.

Browse to the location of the Snap 11 offline survey

1. On the Survey Overview toolbar, click Offline Surveys to show the offline surveys.

2. If you can’t find the survey you want to transfer to XMP, click Browse to locate your Snap 11 survey. When you find the folder containing the surveys, select it and click open.
3. In the Survey Overview window, select the Snap 11 survey that you want to transfer.

Clone the Snap 11 survey as a new online survey

1. On the Survey Overview toolbar, click Clone to create a copy of the Snap 11 survey. This copy is used to transfer your Snap 11 survey to the Snap XMP format, leaving the original Snap 11 survey untouched.
2. In the Clone Survey dialog, select Online surveys to create the clone as an online survey. Select Also clone the raw data, if you want to transfer the survey with a copy of all the raw response data.

3. Click OK to open the New Online Survey dialog. In the New Online Survey dialog, you can change the name of the survey and select the folder location for your online survey.
4. Enter the survey name, if required (for example, Crocodile XMP).
5. Select the folder where you want your survey to go (for example, Demo Surveys, the folder created in Step 1).

6. Click OK. You will see an information bar while the survey is cloned. Once complete the Survey Overview window switches to the online survey view with the new survey selected.

7. You can now delete the Snap 11 version in the Offline surveys list.

Using the online survey

Once you have the transferred the survey, you can use the online survey in both Snap XMP Desktop and Snap XMP Online. When you log into your account on Snap XMP Online you can see the new folder and cloned survey.

Running the database link or using Snap XMP Online participants

If you have set up participants, invitations and/or seeded data for your survey you will need to run the database link. This will generate the participant and invitation data for the online survey making it available in Snap XMP Online.

1. Select File | Database Link to display the Database Links dialog box.
2. Select the link that you want to run.

3. Click Run to generate the new participant data. The Run Database Link dialog appears.
4. In Participants and Seeding choose Replace all participants to load all the participants.
5. In Invites and Reminders choose Define or replace to load the invitations.
6. Click OK to load the participant data.

You can also use Snap XMP Online to manage participants for your surveys.

If there is a topic you would like a worksheet on, email to snapideas@snapsurveys.com

The post Moving your existing surveys from Snap 11 to Snap XMP appeared first on SnapSurveys.