Release date: August 2023

Fixes

• SOI-50/94 Responses with AttachIts could fail to sync
• SOI-51 Application rename: Interviewer
• SOI-102 Inconsistent behaviour on timeout with Legacy Interviewer

Release 1.10.3

Release date: 8^th December 2022

Fixes

• SOI-101: Interviewer app not auto-updating Javascript Interviewer

Release 1.10

Release date: 14^th November 2022

Features

• SOI-46: Support for Quotas and Screen-outs. This requires a compatible installation of Snap XMP Online.
• SOI-29: Update JSI component without requiring Interviewer update

Fixes

• SOI-77: Changes to Participants do not update with sync
• SOI-82: Add option to not populate Id.Name on logged on surveys
• SOI-89: Device keyboard covers the input question, and you cannot scroll it into view
• JS-88: Auto submit fix when using JavaScript interviewer

Release 1.9

Release date: 6th April 2022

Fixes

• SOI-68: Wrong page sequence after submission on a group questionnaire
• SOI-63: Rephrased warning message when discarding a partial

Release 1.8

Release date: 13th January 2022

Features

• SOI-48: Implement seeding (pre-populate) questions with external data
• SOI-38: Implement initial and calculated values for new (beta) interviewer

Fixes

• SOI-37: Time and Date paradata not always correct with new (beta) interviewer
• SOI-52: Remove trailing spaces from server URL
• SOI-53: Cancelling the Close button request should not clear the current responses
• SOI-55: Changes to stats settings not always kept
• SOI-60: Single page survey would auto-submit when using device settings
• SOI-70: Sync responses only tries the current logged in user
• SOI-84: Drag and drop grids not working with new (beta) interviewer

The post Interviewer (Microsoft Windows) release notes appeared first on SnapSurveys.

Downloading Interviewer

1. You need to download the app from the Snap Surveys website by clicking the link: Interviewer installation for Windows
2. Click on the link. This downloads the setup file from your web browser.
3. Alternatively, enter the URL “https://download.snapsurveys.com/soi/windows/latest/setup.exe” in your web browser.
4. Run the setup.exe file to install the Interviewer app on your Microsoft Windows device.

Logging into Interviewer for the first time

Once you have downloaded the Interviewer app to your device you can log in.

1. When you log in for the first time you will need
   • The email address that you want to use to access your Snap XMP Online account.
   • Your Snap XMP Online password
   • If your organisation has a server that you will use instead of the Snap XMP Online server then you also need your organisation’s Server URL
2. Start the Interviewer app and the sample surveys page displays.
3. On this page click the menu icon with 3 bars in the top left hand corner.
4. Click Log In. You will see a message that you have not set up the Snap XMP Online server. You now need to select the Snap XMP Online server that you want to use. Click OK on the message.

5. Click Set URL at the top right hand corner. If you are using the Snap XMP Online servers the list of available servers shows
   • UK Datacentre has data stored in the UK
   • US Datacentre has data stored in the US

6. Select the available server you want to use. Your selection is shown as the Selected Server. Click OK.
7. Your organisation may have set up a server or servers. In this case, click Own servers and enter the server URL you have been given by your organisation. Click OK.
8. Enter your Snap XMP Online email address and password in the Log In screen.
   • To see the password you are entering, click the Show/hide password icon
   • To save the user details you are entering, turn on Keep me logged in

9. When you have finished entering your details, click the Log in button. The Interviewer app will connect to Snap XMP Online and download your surveys.

Opening a survey

1. Once you have logged in you will see a list of surveys or forms that are available to complete. If there are no surveys or forms shown press Sync in the top right hand corner. After the surveys download, you will see a Surveys Downloaded message above the surveys.
2. Click on the survey or form and it opens on screen. The app may request permission to use your location if the survey requires geo-location to work. It may also ask permission to allow access only whilst using the app, it is advisable to allow this. If this message appears again on your screen you need to change your phone settings to allow the app to use your location.

You are now at the start of the survey or form. Follow the onscreen instructions on how to complete it. Every time you press the submit button the response data entered will be sent to the main user of the software.

Starting Interviewer

1. Start the Interviewer app.
2. If you have previously logged in, selected Keep me logged in and have not logged out then the app will open directly to your list of surveys, otherwise the app will display the Log In screen and you can log in.

If you have an internet connection, Interviewer automatically checks to see if you have the latest versions of the available surveys

• Open a survey by selecting it

To manually synchronise all surveys and responses with the server, click Sync. Interviewer will attempt to synchronise at ten minute intervals if Auto-synchronisation is enabled. An internet connection is required to synchronise.

The post Installing on devices running Microsoft Windows appeared first on SnapSurveys.

Snap XMP Desktop

View latest Snap XMP Desktop release notes

Subscription Snap XMP Online

View latest Subscription Snap XMP Online release notes

On-Premises Snap XMP Online

View latest On-Premises Snap XMP Online release notes

Interviewer (Apple iOS)

View latest Interviewer release notes for Apple iOS

Interviewer (Google Android)

View latest Interviewer (Google Android) release notes

Interviewer (Microsoft Windows)

View latest Interviewer (Microsoft Windows) release notes

The post Software updates appeared first on SnapSurveys.

An interviewer account can be created by clicking the following links. Be sure to select the correct country’s link (UK or US).

Link to create interviewer accounts on the United Kingdom server

Use this link if your organisation is using the UK Server.

UK Interviewer account

Link to create interviewer accounts on the United States server

Use this link if your organisation is using the US Server.

US Interviewer account

Account setup instructions

This links to the Log in to Snap XMP Online web page where the interviewer enters their login details if they already have a Snap XMP Online account or they can click the link Create a Snap XMP Online account and follow the on-screen instructions.

The post Setting up new Snap XMP Online accounts for interviewers appeared first on SnapSurveys.

Release 2.00

Release date: 12th September 2024

Features

• SOI-111:  Upgrade to .NET 8 and MAUI. Minimum Android version: 5.1
• SOI-120:  Audio recording can now be paused

Fixes

• SOI-29  Auto update of JSI, and other system files
• SOI-99  Keep current responses when switching between full-image and text-only editions
• SOI-113 Offline survey with Screen out and Quota doesn’t open survey

Release 1.12.3

Release date: 14th February 2024

Fixes

• SOI-117 Update to handle file storage permissions for android 13 and above

Release 1.12

Release date: 12th October 2023

Features

• SOI-108 Button added to manually download latest Javascript interviewer.

Fixes

• SOI-77 Participant changes not always sync-ed to device.
• SOI-80 Back button not always working as expected (Android only).
• SOI-106 Partials with attachments could fail to sync fully

Release 1.11.1

Release date: July 2023

Fixes

• SOI-50/94 Responses with AttachIts could fail to sync
• SOI-51 Application rename: Interviewer
• SOI-80 Device back button not always working as expected
• SOI-102 Inconsistent behaviour on timeout with Legacy Interviewer

Release 1.10.3

Release date: 8^th December 2022

Fixes

• SOI-101: Interviewer app not auto-updating Javascript Interviewer

Release 1.10

Release date: 14^th November 2022

Features

• SOI-46: Support for Quotas and Screen-outs. This requires a compatible installation of Snap XMP Online.
• SOI-29: Update JSI component without requiring Interviewer update

Fixes

• SOI-77: Changes to Participants do not update with sync
• SOI-82: Add option to not populate Id.Name on logged on surveys
• SOI-89: Device keyboard covers the input question, and you cannot scroll it into view
• JS-88: Auto submit fix when using JavaScript interviewer

Release 1.9

Release date: 6th April 2022

Fixes

• SOI-68: Wrong page sequence after submission on a group questionnaire
• SOI-63: Rephrased warning message when discarding a partial
• SOI-85: Upload stats potentially not written out

Release 1.8

Release date: 13th January 2022

Features

• SOI-48: Implement seeding (pre-populate) questions with external data
• SOI-38: Implement initial and calculated values for new (beta) interviewer

Fixes

• SOI-37: Time and Date paradata not always correct with new (beta) interviewer
• SOI-52: Remove trailing spaces from server URL
• SOI-53: Cancelling the Close button request should not clear the current responses
• SOI-55: Changes to stats settings not always kept
• SOI-60: Single page survey would auto-submit when using device settings
• SOI-70: Sync responses only tries the current logged in user
• SOI-84: Drag and drop grids not working with new (beta) interviewer

Release 1.3.2

Release date: 17^th December 2020

Features

• SOI-47: Allow ‘Sync on number of responses’ to be set to 1 within App

Fixes

• SOI-49: Responses could get stored against default user

Release 1.3

Release date: 18th November 2020

Features

• Biometric log on using your fingerprint or face ID (device dependent)
• Reworked Settings screens, including new screen to support Biometrics

Fixes

• SOI-38 Initial value not working with Javascript Interviewer

The post Interviewer (Google Android) release notes appeared first on SnapSurveys.

Release 2.00

Release date: 9th September 2024

Features

• SOI-111 Upgrade SOI to .net 8 and MAUI. Minimum iOS version: 11.0

Fixes

• SOI-29  Auto update of JSI, and other system files
• SOI-99  Keep current responses when switching between full-image and text-only editions
• SOI-113 Offline survey with Screen out and Quota doesn’t open survey

Release 1.12

Release date: 12th October 2023

Features

• SOI-108 Button added to manually download latest Javascript interviewer

Fixes

• SOI-77 Participant changes not always sync-ed to device
• SOI-106 Partials with attachments could fail to sync fully

Release 1.11.1

Release date: July 2023

Fixes

• SOI-50/94 Responses with AttachIts could fail to sync
• SOI-51 Application rename: Interviewer
• SOI-102 Inconsistent behaviour on timeout with Legacy Interviewer
• SOI-104 Date and Time pickers not working as expected

Release 1.10.3

Release date: 8^th December 2022

Fixes

• SOI-101: Interviewer app not auto-updating Javascript Interviewer

Release 1.10

Release date: 14^th November 2022

Features

• SOI-46: Support for Quotas and Screen-outs. This requires a compatible installation of Snap XMP Online.
• SOI-29: Update JSI component without requiring Interviewer update

Fixes

• SOI-77: Changes to Participants do not update with sync
• SOI-82: Add option to not populate Id.Name on logged on surveys
• SOI-89: Device keyboard covers the input question, and you cannot scroll it into view
• JS-88: Auto submit fix when using JavaScript interviewer

Release 1.9

Release date: 6th April 2022

Fixes

• SOI-68: Wrong page sequence after submission on a group questionnaire
• SOI-63: Rephrased warning message when discarding a partial
• SOI-90: Warning not show when discarding a case if device orientation changes

Release 1.8

Release date: 13th January 2022

Features

• SOI-48: Implement seeding (pre-populate) questions with external data
• SOI-38: Implement initial and calculated values for new (beta) interviewer

Fixes

• SOI-37: Time and Date paradata not always correct with new (beta) interviewer
• SOI-52: Remove trailing spaces from server URL
• SOI-53: Cancelling the Close button request should not clear the current responses
• SOI-55: Changes to stats settings not always kept
• SOI-60: Single page survey would auto-submit when using device settings
• SOI-70: Sync responses only tries the current logged in user
• SOI-84: Drag and drop grids not working with new (beta) interviewer

Release 1.3.2

Release date: 17^th December 2020

Features

• SOI-47: Allow ‘Sync on number of responses’ to be set to 1 within app

Fixes

• SOI-49: Responses could get stored against default user

Release 1.3

Release date: 18th November 2020

Features

• Biometric log on using your fingerprint or face ID (device dependent)
• Reworked Settings screens, including new screen to support Biometrics
• Improved accessibility

Fixes

• SOI-38 Initial value not working with Javascript Interviewer

The post Interviewer (Apple iOS) release notes appeared first on SnapSurveys.

Interviewer is the app name of the Snap Surveys product, Snap Offline Interviewer. When searching for the Interviewer app on the Google Play Store, use the search “Snap Offline Interviewer” to find the correct product.

Downloading Interviewer

1. Download the app from the Google Play Store. To do this you can search for Snap offline interviewer or use the link: https://play.google.com/store/apps/details?id=com.SnapSurveys.SnapInterviewer
2. Click on the link or enter the URL in your web browser. This link opens the Snap Offline Interviewer app page on the Google Play Store.

3. When you have found the app, click the Install button to install the app on your device.

Logging into the Interviewer app for the first time

Once you have downloaded the Interviewer app to your device you can log in.

1. When you log in for the first time you will need
   • The email address that you want to use to access your Snap XMP Online account.
   • Your Snap XMP Online password
   • If your organisation has a server that you will use instead of the Snap XMP Online server then you also need your organisation’s Server URL
2. Start the Interviewer app. This shows the sample surveys page.
3. On this page, click the menu icon with 3 bars in the top left hand corner.
4. Click Log In. You will see a message that there is no Snap XMP Online server set. You now need to select the Snap XMP Online server that you want to use. Click OK on the message.

5. Click Set URL at the top right hand corner. If you are using the Snap XMP Online servers the list of available servers shows
   • UK Datacentre where data is stored in the UK
   • US Datacentre where data is stored in the US

6. Select the available server that you want to use. The Selected Server now shows your selection. Click OK.
7. Your organisation may have set up their own server or servers. In this case, click Own servers and enter the server URL that your organisation has given you. Click OK.
8. Enter your Snap XMP Online email address and password in the Log In screen.
   • To see the password you are entering, click the Show/hide password icon
   • To save the user details you are entering, turn on Keep me logged in

9. When you have finished entering your details, click the Log in button. The Interviewer app will connect to Snap XMP Online and download your surveys.

Opening a survey

1. Once you have logged in, you will see a list of surveys or forms that are available to complete. If there are no surveys or forms shown, press Sync in the top right hand corner. When you download the surveys, you will see a Surveys Downloaded message above the surveys.
2. Click on the survey or form and it opens on screen. If the survey requires geo-location, the app may request access to your location. You may also be asked if you want to allow access only whilst using the app, we advise allowing this. If this message appears again on your screen you need to change your phone settings to allow the app to use your location.

You are now at the start of the survey or form. Follow the onscreen instructions on how to complete it. Every time you press the submit button, this sends the response data to the survey.

Starting Interviewer

1. Start the Interviewer app.
2. If you have previously logged in, selected Keep me logged in and have not logged out then the app will open directly to your list of surveys, otherwise the app will display the Log In screen and you can log in.

If you have an internet connection, Interviewer automatically checks to see if you have the latest versions of the available surveys

• Open a survey by selecting it

To manually synchronise all surveys and responses with the server, click Sync. Snap Offline Interviewer. This will attempt to synchronise at ten minute intervals if Auto-synchronisation is enabled. Synchronisation requires an internet connection.

The post Installing on devices running Google Android appeared first on SnapSurveys.

Interviewer is the app name of the Snap Surveys product, Snap Offline Interviewer. When searching for the Interviewer app on the Apple App Store, use the search “Snap Offline Interviewer” to find the correct product.

Downloading Interviewer

1. Download the app from the Apple App Store. To do this you can search for Snap Offline Interviewer or use the link: https://apps.apple.com/gb/app/snap-offline-interviewer/id1206822511
2. Click on the link or enter the URL in your web browser. This link opens the Snap Offline Interviewer app page on the Apple App Store.

3. When you have found the app, click the Install button to install the app on your device.

Logging into the Interviewer app for the first time

Once you have downloaded the Interviewer app to your device you can log in.

1. When you log in for the first time you will need
   • The email address that you want to use to access your Snap XMP Online account.
   • Your Snap XMP Online password
   • If your organisation has a server that you will use instead of the Snap XMP Online server then you also need your organisation’s Server URL
2. Start the Interviewer app and you are shown the sample surveys page.
3. On this page click the menu icon with 3 bars in the top left hand corner.
4. Click Log In. You will see a message that there is no Snap Online server set. You now need to select the Snap XMP Online server that you want to use. Click OK on the message.

5. Click Set URL at the top right hand corner. If you are using the Snap XMP Online servers the list of available servers shows
   • UK Datacentre where data is stored in the UK
   • US Datacentre where data is stored in the US

6. Select the available server you want to use. The Selected Server now shows your selection. Click OK.
7. Your organisation may have set up their own server or servers. In this case, click Own servers and enter the server URL that your organisation has given you.  Click OK.
8. Enter your Snap XMP Online email address and password in the Log In screen.
   • To see the password you are entering, click the Show/hide password icon
   • To save the user details you are entering, turn on Keep me logged in

9. When you have finished entering your details, click the Log in button. The Interviewer app will connect to Snap XMP Online and download your surveys.

Opening a survey

1. Once you have logged in you will see a list of surveys or forms that are available to complete. If there are no surveys or forms shown press Sync in the top right hand corner.When you download the surveys, you will see a Surveys Downloaded message above the surveys.
2. Click on the survey or form and it opens on screen. If the survey requires geo-location, the app may request access to your location. You may also be asked if you want to allow access only whilst using the app, we advise allowing this. If this message appears again on your screen you need to change your phone settings to allow the app to use your location.

You are now at the start of the survey or form. Follow the onscreen instructions on how to complete it. Every time you press the submit button the data entered will be sent to the main user of the software.

Starting Interviewer

1. Start the Interviewer app.
2. If you have previously logged in, selected Keep me logged in and have not logged out then the app will open directly to your list of surveys, otherwise the app will display the Log In screen and you can log in.

If you have an internet connection, Interviewer automatically checks to see if you have the latest versions of the available surveys

• Open a survey by selecting it

To manually synchronise all surveys and responses with the server, click Sync. Snap Offline Interviewer. This will attempt to synchronise at ten minute intervals if Auto-synchronisation is enabled. An internet connection is required to synchronise.

The post Installing on devices running Apple iOS appeared first on SnapSurveys.

It may be used by an interviewer (normally with a tablet) or in a standalone kiosk mode.

Requirements

Interviewer can run on

• iPads, iPhones and iPod touch devices running Apple iOS8 or later
• smartphones and tablets running Android version 4.4 or later
• tablets, laptops or PCs running Windows 10, 8.x (x86/x64, not RT), 7 with Microsoft Internet Explorer version 8 or later
• kiosks running Windows (or Android tablets or iPads used as kiosks) with versions as above

An internet connection is required to

• Download Interviewer to your device
• Download the surveys to your device
• Upload the survey responses to Snap XMP Online

An internet connection is not required to run and respond to downloaded surveys.

The post Interviewer requirements appeared first on SnapSurveys.